Política de envío

Last updated: October 8, 2025

Do You Ship Worldwide and How Much Does Shipping Cost?

Yes — Pernia Watches ships worldwide.

We offer domestic and international shipping with tracking on all orders.
We proudly provide free shipping and no VAT, so your shopping experience is simple, transparent, and efficient — just as it should be.

How Long Does Shipping Take?

Shipping & Delivery Times

Estimated delivery times after dispatch:

  • United States: 5–9 business days

  • Europe: 3–7 business days

  • International orders: 8–10 business days

Order Processing Time

Orders are typically processed within 1–3 business days before shipment.

Please note:

  • Orders are not processed or shipped on weekends or holidays.

Where Can I Find My Tracking Number?

Once your order has shipped, you will receive an automatic email notification containing your tracking number.

If:

  • You did not receive the email, or

  • The tracking number does not appear to work

There is no need to worry. Simply contact us and we will take care of it.

📧 hadalyecomerce@gmail.com

Unexpected Delays

In some cases, delivery may take longer than the estimated timeframes listed above. Most delays are caused by international customs clearance, which is beyond our control.

If your package is taking longer than expected, please contact us and we will gladly assist you in resolving the issue.

RETURNS

If for any reason you are not satisfied with your purchase, Pernia Watches is here to help.

Please review our Return & Refund Policy for full details.

Return Guidelines

  • Returns must be requested within 21 days of purchase.

  • Any discounts applied to the original order will be recalculated upon return.

  • Shipping costs are non-refundable.

Return Process

To initiate a return, please email our customer service team at:

📧 hadalyecomerce@gmail.com

Please include the following information:

  • Customer name

  • Date of purchase

  • Order number

  • Reason for return

Once your request is reviewed, we will provide:

  • A return authorization number

  • Instructions on how and where to return the item(s)

Returns sent without authorization may not be accepted.